Privacy Policy

1. Introduction

Topaz International Trading Company Ltd ("Topaz International", "we", "us", "our") respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect through our website and enquiry channels, how we use it, with whom we share it, and the rights available to you under applicable Jordanian law, including the Personal Data Protection Law No. 24 of 2023 ("PDPL").

2. Who We Are

We are a project and task management solutions provider registered in Amman, Jordan (Commercial Registration No. 2928) and established in 1992. For the purposes of the PDPL we act as the data controller responsible for the personal data described in this policy. Our registered address is Al Khair Complex, 36 Sharif Nasser Bin Jameel Street, P.O. Box 950283, Amman 11195, Jordan.

3. Information We Collect

We collect the following categories of information when you interact with us:

• Contact details you submit through our consultation or enquiry forms, such as your name, email address, company name, telephone number and the content of your message.
• Correspondence you exchange with us by email, telephone or in person.
• Technical data such as IP address, browser type, device type and the pages you visit, collected through standard server logs and cookies.
• Any other information you choose to provide to us voluntarily.

4. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide the consultancy, project management and related services you request.
• To prepare proposals, quotations and contracts, and to manage our working relationship with you.
• To send service-related communications and, where you have consented, occasional updates about our services.
• To operate, maintain and improve our website and to keep it secure.
• To comply with our legal, regulatory and accounting obligations in Jordan.

5. Lawful Basis for Processing

Under the PDPL we process your personal data on one or more of the following bases: your consent; the performance of a contract with you, or steps taken at your request before entering a contract; our legitimate business interests in operating and promoting our services; and compliance with legal obligations to which we are subject.

6. Sharing Your Information

We do not sell your personal data. We may share it with trusted service providers who help us operate our business, such as IT, hosting and email providers, strictly to the extent necessary to deliver their services to us. We may also disclose information where required by law, court order or a competent Jordanian authority.

7. International Transfers

Some of our service providers may store or process data outside Jordan. Where we transfer personal data internationally, we take reasonable steps to ensure it receives an adequate level of protection consistent with the requirements of the PDPL.

8. Data Retention

We keep your personal data only for as long as is necessary for the purposes set out in this policy, to maintain our business relationship with you, or to comply with legal, tax and accounting requirements. When data is no longer needed, we securely delete or anonymise it.

9. Your Rights

Subject to the PDPL you have the right to:

• Access the personal data we hold about you and request a copy.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data where there is no lawful reason for us to keep it.
• Object to or restrict certain processing, and withdraw consent where processing is based on consent.
• Lodge a complaint with the competent Jordanian supervisory authority.

10. Cookies

Our website may use cookies and similar technologies to help it function correctly, to remember your preferences and to understand how visitors use the site. You can control or disable cookies through your browser settings; disabling them may affect how parts of the website work.

11. Security

We apply appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised last updated date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at info@topazigroup.com or by post at Al Khair Complex, 36 Sharif Nasser Bin Jameel Street, P.O. Box 950283, Amman 11195, Jordan. Telephone: +962 6 560 1656.